AE Articles
The Hidden Growth Engine for Your Practice
July 2025
Issue: July/August 2025
File Type: PDF
Preview

In today’s healthcare environment where customers’ choices are abundant, expectations are soaring, and patience is thin, the true driver of practice growth lies deeper than just improving processes. Business growth isn’t just about better procedures; it’s about better patient experiences. 

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About the Author
Mark David Jones

(352-242-1234; [email protected]) is a former Disney executive who now serves as president of Small World Alliance, Inc., a business management consulting firm (Orlando, Fla.). He is the author of Lead With Your Customer: Transforming Culture and Brand into World-Class Excellence (2nd edition).