Ritz Carlton Leadership/Management Program

IT’S ALL ABOUT LEADERSHIP
Presented by The Ritz-Carlton Leadership Center

March 29, 2011
San Diego Marriott Hotel and Marina
San Diego, California
1:00 pm – 4:00 pm

This program is designed for anyone wishing to improve his or her leadership skills. Not enough
leaders realize that first and foremost they must paint a very compelling picture of how every
employee in an organization positively impacts the company’s strategic plan. Too often, only very
senior leaders have seen the strategic plan in order to execute it to provide outstanding service and
financial results.

All employees wish to be led by a winning leader, someone who is dynamic, competent, fair, and
authentic. This class will focus on essential leadership skills so leaders can engage and inspire their
employees who in turn will further engage your customers.

Learning Objectives
By the end of the session, participants will know and understand:
• 12 Key Leadership Principles
• How to Bring the Strategic Plan to Life
• The Importance of Engaging in Your Organization’s Culture Every Day

Agenda

• Good Leaders Have a Sense of Who They Really Are Paint the Picture
• Why You Should Reinforce Your Organization’s Culture Daily Fear is Deadly
• Always Create Operational Alignment Life’s Board of Directors
• The Importance of Innovation Do Not Forget Fun
• Earning Trust Leadership Self-Assessment

Registration Opens: August 25th, 2010
Maximum attendance – 100.  No waiting list.
Fee:  $250 per person