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Telephone Impressions = First Impressions
Yvonne Martin, BMG
Evaluate the potential candidate. Learn what can and cannot be taught. Listen to examples of good and bad telephone staff. Examine examples on giving too little or too much information over the phone. Review training steps for phone staff.
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2008 Medicare Coding Update
Ann Rose, Rose & Associates
This web seminar provides an overview of changes in the Medicare program for 2008. Topics discussed include CPT code changes, ICD-9-CM diagnosis code changes, ASC payment rules, and highlights of the 2008 OIG Work Plan affecting ophthalmology. Other hot topics currently affecting ophthalmology are also discussed.
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The A to Z's of Optometric Networking
Howard Gottlieb, OD, National Eyecare Consulting, LLC
Networking requires a long-term commitment. Like any good business relationship, optometric relationships take time to develop and mature and can include a multi-faceted approach to developing a successful program.
The various methods, including co-management, cooperative business ventures, employment and informal relationships will be presented. Also identified will be the essential steps to include in the composition of a formal optometric networking program. The four stages of the optometric practice acquisition will also be discussed.
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E/M Versus Eye Codes: The Choice
Riva Lee Asbell
Riva Lee Asbell Associates
The course explores the difference in performance and documentation requirements of both sets of codes and enumerates the differences between the requirements. An overview of E/M codes is given and an in-depth elucidation of the Eye Codes is also provided. With the foundation in place, participants will learn how to choose which code is best for each patient encounter based on compliance, local Carrier/Contractor policies and financial optimization.
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What Do Your Patients Really Think? Patient Satisfaction Surveys, Mystery Shoppers, and Focus Groups
Gil Weber
Practices must conduct effective self-evaluations so as to understand patient perceptions both good and bad. Typically this is done with patient satisfaction surveys. Unfortunately, such surveys often are poorly written, and the data collected is of only marginal use.
Most significantly, practices typically don’t use the data effectively for short and long-term management decision making and on-going self-evaluation.
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ADA, HIPAA, and Other Rules on Interpreters/Translators
Robert Portman, JD
Powers, Pyles, Sutter & Verville PC
The Americans with Disabilities Act applies to many different aspects of
medical practice. Learn when the ADA requires practices to hire an
interpreter for the deaf and when other accommodations will suffice.
How does the ADA apply to patients with other disabilities? Are your
employment policies ADA-compliant? Where do the practice's obligations
end and your landlord's duties begin?
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