Welcome to the Hot Topics Blog
Friday, September 18, 2009
New Ways to Train Your Staff (10:45 AM)
Yvonne Martin, Business Management Group, ymartin@bmgnow.com
Take the time to measure and train your staff. Have some friends come through the practice or enlist a business person from one of your organizations to take an objective view of your practice as a patient. We will often cut corners and then it becomes a practice having “fresh eyes” go through and give you and objective opinion will help you stay on the path of good customer service. If you have staff members who are not measuring up, take the time for some retraining, perhaps corners were cut or you were just too busy at the time they were trained.
Take the time to measure and train your staff. Have some friends come through the practice or enlist a business person from one of your organizations to take an objective view of your practice as a patient. We will often cut corners and then it becomes a practice having “fresh eyes” go through and give you and objective opinion will help you stay on the path of good customer service. If you have staff members who are not measuring up, take the time for some retraining, perhaps corners were cut or you were just too busy at the time they were trained.
Labels: Ophthalmology, Staffing, Training
