Members Price: $59.00
Non-Member Price: $199.00
ASOA Web Seminars are offered on a monthly basis and cover a variety of topics. Presentations dealing with certain topics in government relations are offered FREE to ASOA members with other web seminars available for a nominal fee. After presentation, all web seminars are housed in the ASOA MediaCenter and are available free, or for purchase (if applicable), and download. All web seminars qualify as either 1.0 Category A or Category B COE credit (depending upon the content of the presentation).
These 60-minute seminars provide an interactive venue to learn about the latest in legislative and regulatory compliance in addition to a host of other informative subjects relating to practice management. Have a topic or a speaker you would like to see included in the web seminar series? Email email@example.com. To view a listing of archived web seminars, please visit the ASOA MediaCenter.
The 2016 web seminar calendar is tentative and subject to change. New for 2016: The "Back to Basic" series is a 4-part series that is targeted to both new and experienced administrators.
A core challenge for ASOA over the next decade will be to attract and retain a skilled workforce. Even more challenging is that managers will find themselves managing five generations–each with their own distinct values and attitudes toward work. In this webinar, you will learn the values of each generation and be introduced to the recruiting, retention, motivation, and management techniques that succeed in managing a multi-generational workforce.
The term, “customer service” is one that is often bantered about and has many different meanings. In today’s society, how can we insure that our customer service meets expectations? How do our patients feel about customer service and just how does one go about evaluating the customer service attributes of the practice? Once we know what the expectations are, how can we insure these are being met? What sort of training is necessary to obtain an optimum level of customer service?
As more new patients come into the healthcare system, savvy providers are seeing opportunities to develop better relationships with the hope that will translate to greater bill collection success. In a world where patient payments represent an increasingly large portion of a provider’s revenue, the patient has become even more important in this process.
According to Sandra Wolfskill, director, healthcare finance policy, revenue cycle MAP, HFMA. "The best strategy to boost relationships with patients is to begin the financial conversation at the earliest appropriate opportunity.”
Thomas Eye has implemented a process where an unprecedented 90% of their patients pay on the day of service. In this presentation, Thomas Eye will review the steps the organization implemented in order to achieve such high patient collections including:
During these stressful scenarios, you undergo an "emotional hijack" that can hinder effective patient-provider communication and overall health outcomes.
There can be minefields to navigate in making the transition to management, but who better understands the work ophthalmic practices do than a technician? Technicians have great perspective of how to provide the best ophthalmic care which needs to be the cornerstone of all practice activities. Learning all the other support operations and maximizing efficiency, accuracy and cost-effectiveness is a steep learning curve. Lessons learned will be shared by clinical personnel who have successfully made the transition into management.